policies

use of website

To use www.noveltastes.com, register on our Website, or purchase goods from the Website, you must be over eighteen years of age. You undertake to us that the details you give us whilst using the Website are correct, in particular, the credit/debit card you are using is your own. If your details change, it is your responsibility to inform us via the Website or by contacting us as set out in the Contact Us section of the Website.

If you use the Website, you are responsible for maintaining the confidentiality of your account and password details and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that any password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if any password is being, or is likely to be, used in an unauthorised manner.

You must not use the Website in any way that causes, or is likely to cause, the Website or access to it to be impaired in any way. Neither may you cause it to be changed or modified in any way. We reserve the right to: decline a new customer registration or suspend a customer’s account at any time and at our sole discretion; in our absolute discretion, to terminate your access to all or part of the services with or without notice; in our absolute discretion, to discontinue the website or services, or any part thereof, at any time, with or without notice.

We process information about you in accordance with our Privacy Policy. Please review the terms of our Privacy Policy to check that you are happy for us to use your information in accordance with its terms. You are responsible for ensuring that all data provided by you to us is accurate.

availability

Goods are subject to availability.  Our acceptance of your offer to purchase our goods is subject to their availability. Our acknowledgement of order acceptance via the web or email is not a guarantee of delivery. If we are unable to deliver the goods which you have offered to purchase, we will let you know as quickly as possible and a full refund will be given. Orders that include sale items may be sent incomplete if certain sale lines are out of stock. Your card will be refunded and you will be notified as above.

pricing and product information

The prices for any products ordered (plus a delivery charge) will be as quoted on the Website from time to time, except in the case of obvious errors. In this event, we’ll let you know as soon as possible after receiving your order and  you can choose to reconfirm your order at the right prices or cancel it. If we’re not able to contact you, we will treat the order as cancelled. All prices are shown in £ Sterling and include VAT where applicable (note, there is no VAT on tea, tisanes, or coffee alternatives).

While we make every effort to ensure the accuracy of the pricing, availability and descriptions (including measurements and sizes) of products appearing on the Website, there may be occasions when these are not up to date and we reserve the right to change them without notice. Please be aware that the colours and appearance of our products may vary slightly from the way they appear on the screen and we cannot guarantee that your monitor screen will accurately reflect the colour of the product on delivery.

ordering

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you a delivery confirmation email when we have dispatched your order. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

payment

We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Payment must be made with a valid credit or debit card acceptable to us. The address at which the card is registered must be the same as your billing address. You can register a new payment card at any time, but the card associated with a given order cannot be changed once you have checked out. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.  By accepting these T&Cs you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered credit reference agency which may keep a record of that information. This is done only to confirm your identity; a credit check is not performed and your credit rating will be unaffected.

delivery

We aim to dispatch order within 1-2 working days of you placing it and then dispatch it by your chosen delivery method. If an item is out of stock and we are unable to dispatch within five business days of you placing your order, we will advise you by email as soon as possible and offer you a full refund or partial delivery of your order. As you will understand, we accept no responsibility for delays in the postal system. Our carrier will make every reasonable effort to contact you to make delivery, but, if they are unable to do so, then your order will be cancelled and payment refunded to your card.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

On the basis that we have received full payment for the products ordered, ownership of an item will pass to you once we’ve delivered the item to you (either directly, or by leaving it in a safe place or with a neighbour). When an item has been delivered, risk of damage to, or loss of, the item passes to you.

For specific delivery options, including international order delivery, please read our delivery information. Shipping breakable teaware items outside UK mainland and European Union: We do not recommend that customers order breakable teaware items for delivery outside of the European Union and mainland UK. Whilst we take every care to ensure that deliveries are protected to prevent damage in transit, we cannot guarantee that parcels being sent to areas outside of the European Union and mainland UK will arrive in perfect condition. Please note that working days for us are Monday – Friday and do not include national UK bank holidays.

customs & duties

When ordering goods from outside the UK, you are responsible for ensuring compliance with the laws of the importing country and for paying all applicable customs duties, taxes and import charges.

refunds

We operate a policy of 100% customer satisfaction.

Because teas, seasonings, and spices are consumable products, and because everyone’s tastes vary, we cannot offer refunds if you simply don’t like the seasoning or sip you’ve purchased. However, if there’s something wrong with your order, we want to know, and we’d like to work with you to make it better.

If you’ve ordered a non-consumable product like an infuser or cup, we do have an additional return policy!   The items must be returned in saleable condition, in their original wrapping, intact and accompanied by all accessories and documentation which were part of the delivery.

Orders for certain products may not be cancelled – these include: (a) products that have been clearly personalised; and (b) products that are perishable and have been opened, including all teas, infusions and food products.

We will refund any monies paid to us in respect of a cancelled order (including delivery charges, which will be apportioned as appropriate where only part of an order is cancelled) within 30 days of receiving your notice of cancellation and having received the returned goods in resalable condition. You are responsible for the cost and risk of loss or damage when returning the goods. Refund of postal cost for exceptional circumstances remains at our discretion. If you paid making a bank transfer from abroad or from a business account, all charges for a refund bank transfer will be your responsibility.

This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.

None of these terms affect your legal rights and these are not diminished in any way.

Please contact eteaket by email hello@noveltastes.com for information about returning items to us. 

Do not mail items back without a Return Authorization! Please contact us within 7 days if you are at all unsatisfied with your purchase and we will do our best to work with you.

Teas that have been shipped to you in error will be swiftly replaced; contact us for a Return Authorization and we’ll have your correct tea out as soon as possible.

Teas that have been opened will be subject to a 40% return and disposal fee.

Nonperishable/non-tea purchases also have a limited return/exchange policy, not subject to a disposal fee. Once again, please contact us for a Return Authorization if necessary.

Our return policy lasts 30 days; please contact us as soon as possible – preferably within 7 days of receiving your order – if there is a problem. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

All shipping fees for returns and exchanges (other than teas shipped to you in error) are the sole responsibility of the buyer. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

promotions

In order for a promotion or offer to be applied to your order, a valid promotion code must be entered into the promotion code box on the basket page. Novel Tastes cannot be held liable for not discounting the order if a valid code has not been entered. 

changes to these T&Cs

We reserve the right to change or remove (temporarily or permanently) the Website and these T&Cs or any part of them without notice and your continued use of the Website following any changes shall be deemed to be your acceptance of such change. Orders for products will be subject to the current T&Cs posted on the Website. Please review these T&Cs regularly to ensure you are aware of any changes made by us.

We reserve the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

links to third party websites

The Website may include links to third party websites that are controlled and maintained by others. Any link to another website is not an endorsement of such website and you acknowledge and agree that we are not responsible for the content or availability of any such websites.

advice

The contents of the Website do not constitute advice and should not be relied upon in making, or refraining from making, any decision.

intellectual property

‘Novel Tastes’ is a UK registered trademark of Novel Tastes Ltd. No permission is given for its use by any person and such use may constitute an infringement of our right.

The entire contents of this Website, including but not limited to: text, graphics, logos and images, are the property of Novel Tastes Ltd., its suppliers or its clients and are protected by British and International copyright, trademarks, database and other intellectual property rights and laws. You may retrieve and display the content of the website on a computer screen, store such content in electronic form on disc (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise modify, copy, reproduce, republish, upload, post, transmit, or distribute any portion of the website contents without the prior express written consent of Novel Tastes Ltd.

disclaimer

The Website is provided on an “AS IS” and “AS AVAILABLE” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

We make no warranty (express or implied) that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.

liability

We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the Website or when a contract for the sale of goods by us to you was formed.

indemnity

You agree to indemnify and hold Novel Tastes and our employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against us arising out of any breach by you of these T&Cs or other liabilities arising out of your use of this Website.

severance

If any of these T&Cs should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining T&Cs shall survive and remain in full force and effect and continue to be binding and enforceable

governing law and jurisdiction

These T&Cs and any contract for the sale of products through the Website are governed by and shall be construed in accordance with the laws of Scotland. By your acceptance of these T&Cs you hereby submit to the exclusive jurisdiction of the Scottish courts.

company details 

Registered office: 64a Cumberland Street, Edinburgh, EH3 6RE

Company registration number SC670020

Phew… well done on making it to the end. Definitely time to have a well-earned cuppa for reading all that!